Category Archive: Business Processes

Articles and advice about business processes

Jan
05

Employee Engagement and Workplace Happiness

During the past few years in many industries (especially in the US and Canada), we’ve seen a shift towards a work environment where it’s requested (or to put it better “demanded”) by employees to show a positive attitude on all changes imposed to them by management. The employee has to be “engaged”, “supportive”, “excited” and …

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Sep
27

What is gamification?

What is Gamification?

There’s a lot of talk around “gamification” lately at my company so I thought to write a few words about it.

Mar
11

Replying to customer emails – Best practices

In most cases dealers tend to blame low closing rates on the quality of the leads, however the reality is that each dealership’s process greatly affects the closing rates. Best practices for auto dealers’ internet sales reps: Immediate follow up: Make sure to call and email back within 30 minutes of receiving the lead. Include …

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